Terms of Service
Last updated August 3, 2026. These terms apply to everyone who uses Soivena, whether you are booking a vendor or listing your services. By creating an account you agree to them.
Who you are contracting with
Soivena. Powered by: Hana Events. Soivena is a DBA of Hana Events + Experiences, operated by Hana Studio, LLC. When these terms say "we" or "Soivena," they mean that company. Payments are processed by Hana Events + Experiences on Soivena's behalf, so your card statement will show Soivena by Hana.
What Soivena does, and does not do
Soivena is a marketplace. We introduce clients to independent event vendors and handle the booking and payment flow between them. We are not the vendor. We do not perform, cater, staff, shoot, or supply anything ourselves through this platform.
The contract for the actual event work is between the client and the vendor. Vendors are responsible for the accuracy of their listings, their licensing and insurance, and the delivery of what they sold. Clients are responsible for giving accurate event details and for paying what they agreed to.
We do not guarantee any vendor's work, availability, or conduct, and we do not guarantee that any client will book. We review listings for obvious problems, but a listing on Soivena is not an endorsement.
Fees
A flat 9% facilitation fee applies to confirmed bookings. It is calculated on the full booking amount and shown before anyone pays. There are no hidden charges on top of it.
Vendor listings have three levels. Listed is free. Member is $14 per month. Signature is $49 per month. Paid levels affect how much of your work you can show, how many categories you appear in, and how many quotes you can send each month. Subscriptions renew monthly until you cancel, and cancelling stops the next renewal rather than refunding the month you are in. The 9% booking fee applies at every level, including Listed.
We can change prices. If we do, we will tell you by email before the change hits your account, and you can cancel before it takes effect.
Payments, deposits, and refunds
Payments run through Stripe. We do not store your full card number. A booking may be split into a deposit and a balance, with the balance due before the event date.
Unless a vendor publishes different terms on their own profile, the platform default applies: bookings can be cancelled for a refund up to 72 hours before the event, and deposits are not refundable. A vendor may set terms that are more generous than this. Where a vendor's stated policy and this default disagree, the vendor's published policy governs that booking.
The 9% facilitation fee is earned when a booking is confirmed and is not refunded on cancellation, because the introduction and the booking work have already happened.
Going around the platform
If Soivena introduced you to someone, keep that booking on Soivena. Moving a booking off-platform to avoid the facilitation fee is a breach of these terms and can cost you your account. This is the one rule that keeps the marketplace worth running for everyone on it.
Your account
Keep your login details to yourself and tell us quickly if you think someone else has them. You must be at least 18 to hold an account.
We can remove content or suspend an account for misrepresentation, harassment, non-payment, repeated no-shows, or anything unlawful. We will tell you why.
Your content, and how we may use it
You keep the copyright. Every photo, video, and word you upload stays yours. Nothing here transfers ownership, and nothing here stops you using your own work anywhere else or licensing it to anyone you like.
What you are granting us. By uploading content you give Soivena a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute it for marketing, branding, and promotional work. That covers the Soivena website and profiles, paid and unpaid social media, email, printed and digital collateral, press and partner features, and case studies. It includes the right to sublicense it to the platforms that carry our advertising, because a social or ad platform needs that permission to host the file at all.
Editing is limited to format. We may crop, resize, compress, or trim your content so it fits a layout or a channel. We will not alter it in a way that misrepresents your work, and we will not present someone else's work as yours or yours as someone else's.
We credit you. Wherever the format allows a credit, you get one. We do not take credit for work that is not ours, and we hold ourselves to that on every channel we publish on.
What you are confirming. That you own the content or have the rights to it, including from any photographer or videographer who shot it, and that you have the permissions needed for any person or private property that appears in it. If you did not create or commission it, do not post it. Tell us at hello@soivena.com if you spot your work on Soivena without your permission and we will take it down while we look into it.
If you leave. Delete a file or close your account and we stop using that content in anything new. Material already printed, already published, or already running in a live campaign may remain where it is, because it cannot always be recalled. Ask us and we will pull what can still be pulled.
Disputes between clients and vendors
Tell us at hello@soivena.com and we will help the two sides reach a resolution. We can hold, release, or reverse a payment we still control while a dispute is open. We are not a court and we do not decide who is right. If it cannot be settled, it stays between the client and the vendor.
Liability
Soivena is provided as it is. To the extent the law allows, our total liability to you for anything connected to the platform is limited to the fees you paid us in the twelve months before the claim. We are not liable for a vendor failing to show, a client failing to pay, or an event that does not go the way anyone hoped.
Changes and governing law
We may update these terms. If a change matters, we will email account holders before it takes effect. These terms are governed by the laws of the State of Arizona.
Contact
hello@soivena.com